Privacy Policy

Averox (“Averox”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal data. This Privacy Policy explains in detail how we collect, use, store, share, protect, and manage personal information across all Averox websites, software products, platforms, applications, APIs, and services.

This is a single, unified Privacy Policy that applies globally to all users, customers, partners, visitors, and business contacts interacting with Averox in any capacity.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Who We Are

Averox is a technology and software company providing SaaS platforms, secure communication solutions, cybersecurity services, cloud and DevOps services, APIs, and custom software solutions to businesses and organizations worldwide.

Company details:
Averox Europe Ltd
3rd Floor 86-90 Paul Street, London EC2A 4NE
United Kingdom

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed in connection with:

• The Averox website (www.averox.com) and all subdomains
• Averox SaaS platforms and hosted software solutions
• Secure communication, encryption, and cybersecurity services
• APIs, SDKs, and developer integrations
• Sales, marketing, and business communications
• Customer onboarding, support, and account management
• Recruitment, employment, and contractor engagement

This policy applies regardless of how you access or use our services (web, mobile, API, or other interfaces).

3. Our Privacy and Data Protection Principles

Averox follows these core privacy principles across all operations:

• Lawfulness and fairness – processing data lawfully and transparently
• Purpose limitation – collecting data only for specific, legitimate purposes
• Data minimization – limiting data to what is necessary
• Accuracy – keeping data accurate and up to date
• Security – protecting data through technical and organizational measures
• Accountability – taking responsibility for data protection compliance

These principles are consistent with GDPR and other global privacy frameworks.

4. Categories of Personal Data We Collect

4.1 Information You Provide Directly

We collect personal data you voluntarily provide when you:

• Create an account or use our services
• Contact sales, support, or customer service
• Submit forms, inquiries, or requests
• Subscribe to newsletters or updates
• Enter into a contractual relationship
• Apply for a job or engage as a contractor

This may include:

• Full name and username
• Email address
• Phone number
• Company name, job title, and role
• Account login credentials
• Communications and correspondence

4.2 Information Collected Automatically

When you visit or use Averox services, we automatically collect technical and usage information such as:

• IP address
• Device identifiers and type
• Operating system and browser information
• Log files and access timestamps
• Pages viewed and actions taken
• Referring and exit URLs

This data helps us operate, secure, monitor, and improve our services.

4.3 Information from Third Parties

We may receive personal data from third parties, including:

• Fraud detection and security providers
• Analytics and monitoring services
• Payment processors
• Publicly available sources (e.g., professional profiles or business listings)

We only collect such data where legally permitted and relevant to our services.

5. How We Use Personal Data

We use personal data for the following purposes:

• Providing, operating, and maintaining Averox services
• Creating and managing user accounts
• Authenticating users and securing systems
• Delivering customer support and responding to requests
• Processing payments and transactions
• Improving functionality, performance, and reliability
• Conducting analytics and service monitoring
• Communicating service updates and notices
• Meeting legal, regulatory, and compliance obligations

We do not use personal data for purposes incompatible with those described above.

6. Legal Bases for Processing (GDPR & UK GDPR)

Where applicable, Averox processes personal data based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent (where required)

Users may withdraw consent at any time where processing is based on consent.

7. Sharing and Disclosure of Personal Data

7.1 Service Providers

We may share personal data with trusted third-party service providers who support:

• Cloud hosting and infrastructure
• Data storage and backups
• Security and monitoring
• Customer support systems
• Payment processing
• Email and communication services

These providers are bound by contractual obligations to protect personal data.

7.2 Corporate Affiliates and Business Transfers

We may share data with corporate affiliates under common control or in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

7.3 Legal and Regulatory Disclosures

We may disclose personal data when required to:

• Comply with applicable laws or regulations
• Respond to lawful requests from authorities
• Enforce our agreements
• Protect the rights, safety, or security of Averox, our users, or others

8. International Data Transfers

As a global company, Averox may transfer, store, or process personal data outside your country of residence, including within and outside the United Kingdom and European Economic Area.

Where required, we implement appropriate safeguards such as contractual protections to ensure lawful international transfers.

9. Data Security Measures

Averox implements administrative, technical, and organizational safeguards, including:

• Secure infrastructure and controlled access
• Encryption technologies (SSL/TLS)
• Network and application monitoring
• Internal security policies and procedures
• Restricted access based on roles

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

11. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of data
• Restrict or object to processing
• Request data portability
• Withdraw consent

Requests are handled subject to identity verification.

UK ICO – Individual rights
https://ico.org.uk/for-the-public/your-data-protection-rights/

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Maintain sessions and preferences
• Analyze usage and performance

You can manage cookies through your browser settings.

Cookies and Consent

Averox uses cookies and similar technologies to operate our websites, deliver core functionality, enhance security, analyze performance, and improve user experience. Where required by applicable law, non-essential cookies are deployed only after you provide consent. You may manage, modify, or withdraw your cookie preferences at any time through your browser settings or available preference tools. Cookies that are strictly necessary for the operation, security, and integrity of our services are always enabled.

13. Children’s Privacy

Averox does not knowingly collect personal data from children under the age of 13. If such data is discovered, it will be removed promptly.

14. Third-Party Links and Services

Our services may contain links to third-party websites or services. Averox is not responsible for its privacy practices or content.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

16. Contact Us

For privacy-related questions or requests, contact us:

Email: support@averox.com
Phone: +44 207 193 3577